Terms And Conditions
Gardeners Queen's Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Queen's Park provides gardening and related services to residential and commercial customers in our service area. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, company or organisation requesting the services of Gardeners Queen's Park.
Company, we, us, our means Gardeners Queen's Park, the gardening service provider.
Services means any gardening, landscaping, lawn care, planting, hedge cutting, garden maintenance, clearance, or any other works or services carried out by the Company.
Service Area means the locations where the Company offers its gardening services from time to time.
Contract means the agreement between the Customer and the Company for the supply of Services, governed by these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Scope of Services
The Company provides a range of gardening services including but not limited to regular garden maintenance, one-off tidy ups, lawn care, planting and soft landscaping, hedge trimming, weeding, pruning, garden clearance and seasonal garden preparation. The exact scope of the Services will be as agreed with the Customer at the time of booking and confirmed in writing where appropriate.
The Company reserves the right to refuse any work that it considers unsafe, unlawful, impractical, or beyond the specialist capability of its personnel or equipment. Where possible, alternative solutions or adjustments will be discussed with the Customer.
3. Booking Process
3.1 Enquiries and quotations
Customers may request an estimate or quotation for Services. Quotations may be provided based on information supplied by the Customer, including description of the garden, property access, existing condition and desired work. In some cases, a site visit may be required before issuing a quotation.
Any quotation provided is an estimate based on the information available at the time and is subject to revision if the scope of work changes, if access is restricted, or if the condition of the garden or site differs from that reasonably anticipated.
3.2 Booking and acceptance
A booking is made when the Customer accepts a quotation or confirms a request for Services and the Company confirms the booking verbally or in writing. At that point, a Contract is formed, and these Terms and Conditions apply.
The Company may require confirmation of acceptance in writing for certain projects, especially larger or ongoing maintenance programmes. The Company may also request photographs or additional information to support accurate scheduling and planning of the visit.
3.3 Scheduling
The Company will agree a date or time window for the visit. All times and dates are approximate and subject to change due to weather conditions, traffic, access issues or other factors beyond the Company’s control. The Company will make reasonable efforts to notify the Customer of any significant changes to appointment times.
For regular maintenance visits, the Company will try to maintain a consistent schedule, but specific days or times cannot be guaranteed. Frequency and expected visit pattern will be discussed and agreed with the Customer.
4. Customer Responsibilities
The Customer is responsible for ensuring that:
They are the owner or occupier of the property, or are otherwise authorised to commission the Services at the property.
Safe and unobstructed access to the garden or outdoor areas is provided at the agreed time, including access through any gates, communal areas or side passages.
Any necessary permissions, consents or approvals from landlords, neighbours, housing associations, management companies or local authorities have been obtained before work begins.
Pets, children and other occupants are kept away from the work area for the duration of the visit and for any recommended period afterwards, especially where tools, machinery or treatments are being used.
Valuable or fragile items, outdoor furniture, decorations, toys or other personal belongings are removed from the immediate work area where reasonably necessary to allow safe and efficient working.
The Company may apply additional charges if work is delayed or cannot be completed due to lack of access, obstructions, or failure by the Customer to provide the necessary permissions or information.
5. Pricing and Payments
5.1 Pricing structure
Services may be priced on an hourly, daily, per-visit or fixed-fee project basis. The applicable pricing structure will be communicated to the Customer at the time of booking. Prices may take into account the size of the garden, type of work, level of growth, location within the service area, access, disposal needs and any specialist requirements.
All prices quoted are in pounds sterling and, unless otherwise clearly stated, are exclusive of any applicable taxes or charges that may be introduced by law.
5.2 Payment terms
Unless otherwise agreed in writing, payment is due on completion of the Services for one-off visits and in advance or on agreed intervals for ongoing maintenance contracts.
The Company reserves the right to request a deposit before commencing larger projects or work requiring the purchase of materials such as plants, turf, aggregates or specialist products. Deposits are typically non-refundable once materials have been ordered, except where the Company cancels the Contract.
Accepted payment methods will be specified by the Company and may include bank transfer, card payment or other recognised non-cash methods. Cash payments may not always be accepted and are at the Company’s discretion.
5.3 Late payments
If payment is not made by the due date, the Company reserves the right to suspend further Services until full payment is received. The Company may also charge interest on overdue amounts at a reasonable rate and seek to recover any costs incurred in pursuing overdue debts.
6. Cancellations and Rescheduling
6.1 Customer cancellations
The Customer may cancel or reschedule a visit by giving reasonable notice. For most standard visits, at least 24 hours notice prior to the scheduled start time is required. For larger projects or where materials have been specially ordered, a longer notice period may apply, as agreed at the time of booking.
If the Customer cancels with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the scheduled visit, especially where the gardener has already travelled or reasonable preparation costs have been incurred.
6.2 Company cancellations
The Company reserves the right to cancel or postpone a visit due to severe weather, safety concerns, staff illness, vehicle breakdown, supply issues or other reasons beyond its control. Where this occurs, the Company will notify the Customer as soon as reasonably possible and will seek to arrange an alternative appointment.
In the rare event that the Company cancels a project in full without rescheduling, any deposits paid for work not performed will be refunded, subject to deduction of the value of any materials already supplied or installed.
7. Weather and Site Conditions
Gardening work is affected by weather conditions and seasonal factors. The Company may in its discretion refuse to carry out or continue certain tasks where conditions are unsuitable or unsafe, for example during heavy rain, storms, extreme heat, snow or ice.
Some services, such as lawn treatments, planting or turf laying, may need to be timed according to appropriate seasons or soil conditions. The Company will advise on suitable timing, but cannot guarantee outcomes where weather and natural factors are beyond its control.
8. Materials, Plants and Guarantees
Where the Company supplies materials, plants, turf or other goods as part of the Services, it will use reasonable care to select suitable and good-quality items appropriate for the intended purpose and local growing conditions.
Living plants and natural turf are subject to many variables including weather, watering, soil, pests, diseases and subsequent care. The Company cannot guarantee the long-term survival or performance of plants once the work is completed and the Customer takes over responsibility for care. Any aftercare recommendations provided should be followed by the Customer as far as reasonably possible.
Where products are covered by a manufacturer’s guarantee, the Company will pass on the benefit of such guarantees to the Customer, where allowed, but shall not be responsible for any limitations or exclusions imposed by manufacturers.
9. Waste Removal and Environmental Regulations
9.1 Green waste handling
Garden work often produces green waste such as grass cuttings, leaves, branches, weeds and plant material. The handling of such waste will be agreed with the Customer in advance.
Where the Customer has appropriate garden waste bins or composting facilities, the Company may use these on site. Where waste is to be removed from the property, an additional charge may apply to cover transport, disposal fees and labour.
9.2 Legal compliance
The Company will comply with applicable waste and environmental regulations when transporting and disposing of garden waste. The Customer agrees not to request or require the Company to dispose of waste in any unlawful manner, including fly-tipping or use of unauthorised sites.
9.3 Non-green waste
Where clearance work involves non-green waste such as rubble, soil, plastics, metal, timber, fixtures, or general household waste, additional charges and arrangements may apply. The Company will advise the Customer of options and any regulatory requirements.
10. Health and Safety
The Company will take reasonable steps to conduct the Services in a safe and responsible manner, including the use of appropriate tools, protective equipment and safe working practices.
The Customer agrees to cooperate with any reasonable health and safety requests, including keeping children and pets away from machinery, not interfering with equipment, and following any instructions given regarding the use of treated areas after the visit.
The Company may refuse to work or may cease work immediately if it deems that health and safety requirements are not being met or if there is a risk to gardeners, the Customer or the public. In such cases, the Company will discuss options with the Customer, but may still charge for time spent on site.
11. Liability and Insurance
The Company will exercise reasonable care and skill in the performance of the Services. However, the Company shall not be liable for:
Any damage or loss arising from inaccurate information provided by the Customer or from pre-existing defects, weaknesses or conditions at the property or garden.
Any indirect, consequential, or purely economic loss, loss of profit, loss of enjoyment or loss of opportunity suffered by the Customer howsoever arising.
Any deterioration or failure of plants, lawns or landscaping features due to weather, pests, diseases, neglect, inappropriate use or failure by the Customer to follow aftercare guidance.
The Company’s total liability under or in connection with the Contract, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
The Company maintains appropriate insurance cover for its activities and will provide evidence of insurance on reasonable request.
12. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible, ideally within 48 hours of completion of the relevant work. The Company will make reasonable efforts to investigate and, where appropriate, to put matters right, which may include rectifying work or offering a partial refund or discount at the Company’s discretion.
Any disputes arising under or in connection with the Contract that cannot be resolved informally shall be handled in accordance with the governing law and jurisdiction set out in these Terms and Conditions.
13. Data Protection and Privacy
The Company will collect and use personal data such as names, addresses and contact details only for the purposes of providing and administering the Services, managing bookings, processing payments, and communicating with Customers. Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom.
The Company will not sell or share Customer details with unrelated third parties except where required by law or necessary for the performance of the Contract, such as involving subcontractors or suppliers.
14. Changes to Services and Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
The Company may also modify the range of services offered, pricing, or service area from time to time. Existing bookings and contracts will be honoured in accordance with the terms agreed at the time of booking unless otherwise mutually agreed.
15. Force Majeure
The Company shall not be liable for any failure to perform or delay in performing any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, lockouts, epidemics, transport disruptions or shortages of materials. In such circumstances, the Company will notify the Customer as soon as reasonably practicable and may suspend or reschedule Services.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties and supersede any prior understandings, promises or representations, whether written or oral, relating to the subject matter of the Contract.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
